Art. 8 : Retraction
The customer has a period of 14 days to withdraw without having to justify its decision and incur support costs other than the direct cost of returning the product.
The withdrawal period expires after a period of 14 days from the day when the customer takes physical possession of the property.
The customer informs the seller before the expiration of the withdrawal period, of its decision to withdraw from the contract and will contact the seller’s customer service at firstname.lastname@example.org to secure the return of the product characteristics.
The customer returns the product without undue delay and in any event within fourteen days following the communication of its decision to withdraw.
This deadline is met if the customer returns the product before the expiry of 14 days.
The seller refund the payment received after receipt of the product and within 15 days.
The product must be returned in its original packaging, undamaged. Failing this, it will be returned or refunded.
The responsibility of the customer is liable for any depreciation of the product resulting from improper handling of the product. In this case, no refund will be granted.
This section does not apply to professional customers.